Thank you for shopping with us! We want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund policy:
Refund Request Period
Refund requests must be made within 30 days of receiving the product.
Return and Exchange Conditions:
Items must be unused and with original tags and packaging.
No refunds are given for promotional and customized items.
Refund Process
Submit a refund request to our customer service email help@jointura.online and include your order number and relevant information.
We will process your request as soon as we receive it and provide a return address.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the product is defective or the order was incorrect.
In some cases, we may provide a return label and the cost will be deducted from the refund.
Refund Method:
Once we receive the returned item and confirm that it is eligible for a refund, the refund will be made to the original payment method.
Please note that it may take 5-7 business days for your bank to process the refund.
Exchange Policy
If you need to exchange an item, please follow the return process. After the refund, you can place a new order.
Customer Service
If you have any questions, please feel free to contact our customer service team:
Email: help@jointura.online
Phone: 1 (725) 298-9723
Thank you for your understanding and support, and wish you a happy shopping!
