FAQs
Welcome to the FAQ section of Jointura LLC! We understand that online shopping can be confusing, so we have compiled answers to some common questions here. If you have any further questions about our services, please feel free to contact us.
How do I place an order?
To place an order with Jointura LLC, please follow these steps:
● Browse our website and select the items you like.
● Click the “Add to Cart” button to add the items to your shopping cart.
● Go to the shopping cart, confirm your selections, and click “Checkout.”
● Follow the prompts to enter your shipping address and payment information to complete the order confirmation.
Can I modify or cancel my order?
If you want to modify or cancel your order, please contact our customer service team as soon as possible. Please note that you will not be able to modify or cancel your order after it has been processed and shipped.
How long does it take to ship?
● Shipping within the United States: Usually takes 3-7 business days, but may vary by location.
Processing time.
How do I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking link. You can use this link to check the status of your order in real time.
What is your return policy?
You may return merchandise within 30 days of receipt. All returns must be unused and in good condition. For more information on returns, please refer to our Return and Exchange Policy.
What payment methods are available on the website?
We accept a variety of payment methods, including:
● Credit cards (Visa, MasterCard, American Express)
● PayPal
● Other electronic payment methods (e.g. Apple Pay, Google Pay)
How to contact us?
If you have any questions about your order, product, or anything else, please contact our customer service team:
● Email: help@jointura.online
● Phone: 1 (725) 298-9723
● Service hours: Monday to Friday, 9:00 am to 5:00 pm
What is the product quality guarantee?
We are committed to providing high-quality products. If the product you received has any quality problems or defects, please contact us in time and we will do our best to resolve it for you.
What couriers do you use?
We work with many well-known couriers, including:
● United States Postal Service (USPS)
● FedEx
● UPS (United Parcel Service)
● DHL (International Express)
Is my information protected?
We take your privacy very seriously and take reasonable steps to protect your personal information. Please review our Privacy Policy to learn how we collect, use, and protect your data.
If you have any additional questions, please feel free to contact us. Thank you for choosing Jointura LLC, we look forward to providing you with an excellent shopping experience!
